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Real questions, answered in public.

The things customers wanted to know before their first bottle, and what changed once they took it. Ask Ember, or put your question to the board.

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Earth & Ember answerFormula & Ingredients

Why did REFRESH move from charcoal to B2?

The first REFRESH formula used activated charcoal. The refined formula retires charcoal and brings in Vitamin B2 alongside Chlorophyll, Organic Parsley, Peppermint, Zinc, and Vitamin C.

Earth & Ember

Staff reply

Charcoal is out because the formula got stronger. Vitamin B2 supports energy metabolism and sits cleanly alongside the rest of a morning routine, which charcoal never did. The odor work is untouched and better supported for it: Chlorophyll and Organic Parsley still neutralize odor at the source, Peppermint and Zinc keep breath fresh, and Zinc also supports clearer skin and aids hormonal balance.

1 reply · Brand answered

Open thread
Earth & Ember answerFormula & Ingredients

What makes an internal deodorant different from regular deodorant?

Deodorant works at the surface, after the odor is already there. REFRESH works before that, on the odor your body is producing in the first place.

Earth & Ember

Staff reply

Think of REFRESH as the baseline everything else sits on. Showering removes buildup. Brushing and flossing handle the mouth. Deodorant manages surface scent. REFRESH neutralizes odor at the source, so the products you already use have almost nothing left to compete with and finish the job the way they were meant to. Most customers report using deodorant significantly less, if at all.

1 reply · Brand answered

Open thread
Earth & Ember answerRoutine & Use

Can REFRESH support breath and body odor together?

Yes, and that is the point of the routine. Breath and body odor share the same upstream inputs, so handling it internally handles both at once.

Earth & Ember

Staff reply

Chlorophyll and Organic Parsley work on body odor at the source. Peppermint and Zinc carry the breath side. It is one formula doing both jobs, which is why customers describe the shift as less midday checking, no more breath checks before a close conversation, and more confidence up close, all day. Keep brushing and flossing. REFRESH gives them a much cleaner baseline to work from.

1 reply · Brand answered

Open thread
Earth & Ember answerStories & Wins

How long should I give the routine?

REFRESH builds odor control from the inside, so consistency is the input that matters most.

Earth & Ember

Staff reply

Thirty days of daily use, though most people feel it well before that. Cleaner breath and less midday checking often show up in week one or two, and the odor control keeps deepening across the month. Keep it consistent and let it compound. If REFRESH is not working for you after 30 days, the Inside-Out Guarantee refunds your full order.

1 reply · Brand answered

Open thread
Earth & Ember answerRoutine & Use

Can I take REFRESH with other supplements?

REFRESH is built to slot into the morning routine you already have.

Earth & Ember

Staff reply

Yes, for most routines. Every dose is disclosed on the label, so nothing is stacking behind a blend you cannot see. Most customers take it with their usual morning vitamins and coffee and never think about it again. If you are on prescription medication, pregnant, nursing, or managing a specific condition, talk to your doctor before adding any supplement.

1 reply · Brand answered

Open thread
Earth & Ember answerOpen Questions

What if I do not notice a difference?

A good routine still needs a fair run. REFRESH works from the inside across days rather than within hours, so consistency is what unlocks it.

Earth & Ember

Staff reply

Give it 30 days of daily use first, because that is when the shift lands for most people. Hydration, diet, stress, and the rest of your routine all play into what you notice week to week. If REFRESH is not working for you after 30 days, email support@earthandember.shop with your order number. The Inside-Out Guarantee refunds your full order.

1 reply · Brand answered

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Earth & Ember answerSubscriptions & Shipping

How do subscriptions, pauses, and skips work?

Subscriptions keep the routine stocked without locking you in.

Earth & Ember

Staff reply

Subscribers save an extra 5% and stay in control. Pause, skip a shipment, change quantity, change cadence, or cancel from your account without emailing anyone. We send a reminder three days before every charge, so nothing arrives as a surprise.

1 reply · Brand answered

Open thread
Earth & Ember answerRoutine & Use

Do I still need deodorant?

REFRESH handles odor at the source. What that changes is how much your surface routine has left to do.

Earth & Ember

Staff reply

Keep showering. Keep brushing. REFRESH is not built to replace either, and it does not stop you from sweating. What it does is neutralize the odor your body produces, so deodorant, fragrance, and breath products have almost nothing left to compete with. Most customers report using deodorant significantly less, if at all. That is the better stack: source first, surface second.

1 reply · Brand answered

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Formula, routine, shipping, guarantee. Answered on the spot, with a person one step away and the whole board behind it.