Orders are prepared after payment is confirmed. Most orders move into fulfillment within 1 to 3 business days, excluding weekends and holidays.

When your order ships, you will receive tracking at the email address used during checkout.

REFRESH currently ships within the United States. Free shipping applies to orders over the free-shipping threshold shown at checkout.

Delivery timing depends on the carrier, destination, and seasonal volume. Tracking is the best source once a package leaves fulfillment.

If tracking stalls, shows delivered without arrival, or the package arrives damaged, email support@earthandember.shop with your order number.

We will help review the shipment and determine the cleanest resolution.