The Inside-Out Guarantee covers your first bottle for 30 days from the date it is delivered. The bottle can be unopened, partially used, or empty.

Email support@earthandember.shop with your order number and a short note. Our team will review the request and reply with the next step.

The guarantee is built for first-time REFRESH customers who gave the routine a fair daily try and did not feel it was the right fit.

Shipping costs, duplicate orders, address issues, and subscription changes are reviewed separately by support.

REFRESH is a daily internal routine, not an instant surface product. We recommend taking it consistently for 30 days before judging the fit.

If you have a medical question, medication concern, or unusual reaction, pause use and ask a qualified healthcare professional.