We collect information you provide directly, including name, email, shipping details, order details, form submissions, review submissions, community submissions, and support messages.

We may collect site activity such as page views, product interactions, cart activity, device/browser information, IP address, and approximate location when analytics, security, commerce, or marketing tools are active.

Earth & Ember uses essential technologies needed to operate the site, remember privacy choices, protect forms, route checkout, and keep the experience stable.

Optional analytics or marketing technologies, including tools from platforms such as Shopify, Klaviyo, Meta, TikTok, Google, or similar providers, should only be used when they are configured for the site and disclosed here.

You can keep optional tracking off. If optional marketing pixels are added later, they must respect the privacy choice saved on this device before they load.

We use customer information to process orders, provide support, manage subscriptions, improve the site, prevent fraud, and send marketing messages when consent is provided.

Commerce data is handled through Shopify and connected service providers. Email and customer communication data may be handled through Klaviyo or similar tools.

We share information with service providers that help run the business, including checkout, payment, fulfillment, email, customer support, review moderation, fraud prevention, analytics, and site hosting providers.

We do not sell customer lists. If a future advertising or analytics setup is considered a sale, sharing, or targeted advertising activity under applicable privacy law, Earth & Ember must provide the required notice and opt-out path before that setup goes live.

You can unsubscribe from marketing emails using the link in any marketing message.

You can decline optional analytics and marketing tracking through the cookie notice. Some browsers also send privacy preference signals such as Global Privacy Control, and Earth & Ember should treat those as a request to keep optional sale, sharing, or targeted advertising technologies off where applicable.

For access, deletion, correction, opt-out, or other privacy requests, email support@earthandember.shop. We will review the request and route it according to applicable law.

Do not send medical records, diagnosis details, prescription information, or other sensitive health information through ordinary support, review, assistant, or community forms.

Earth & Ember is a supplement and hygiene brand, not a healthcare provider. We do not use sensitive health information for targeted advertising.

We keep customer information only as long as reasonably needed for commerce, legal, fraud-prevention, support, accounting, and operational purposes.

No website can guarantee perfect security. Earth & Ember limits what it collects, uses service providers for checkout and payment, and reviews new data tools before launch.